Successfully implementing the ITIL processes requires more than simply designing or redesigning processes according to the ITIL guidance. There must also be a clear understanding of additional aspects of the initiative such as; the implications for the organisation; a structured approach for the implementation and the measurements needed; a plan for managing the people side of the changes; and the ‘what’, ‘when’ and ‘how’ of appropriate communication with the stakeholders. This white paper will provide the guidance on ‘how’ to implement ITIL.
Beverly Parker, Management Consultant, Pink Elephant
The How Of ITIL
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