The ‘How’ Of ITIL
Successfully implementing the ITIL processes requires more than simply designing or redesigning processes according to the ITIL guidance. There must also be a clear understanding of additional aspects of the initiative such as; the implications for the organisation; a structured approach for the implementation and the measurements pain relief needed; a plan for managing the people side of the changes; and the ‘what’, ‘when’ and ‘how’ of appropriate communication with the stakeholders. This white paper will provide the guidance on ‘how’ to implement ITIL.
Beverly Parker, Management Consultant, Pink Elephant
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