Successfully implementing the ITIL processes requires more than simply designing or redesigning processes according to the ITIL guidance. There must also be a clear understanding of additional aspects of the initiative such as; the implications for the organisation; a structured approach for the implementation and the measurements pain relief needed; a plan for managing the people side of the changes; and the ‘what’, ‘when’ and ‘how’ of appropriate communication with the stakeholders. This white paper will provide the guidance on ‘how’ to implement ITIL.
Beverly Parker, Management Consultant, Pink Elephant
The How Of ITIL
Get in touch and let us know any ITSM related topics you’d like to read more about by clicking here!
Service Integration and Management (SIAM) is an approach for governing and managing the complexity of ...
If you’re an experienced IT service management professional and are between jobs, or would like ...
