At Pink Elephant our experience shows that IT Service Management (ITSM) projects most often fail because the required organisational and behavioural changes were not accomplished. The tangible tasks of sending people to ITIL education classes, creating process documents, and configuring service management tools are the easy blood pressure part.
To succeed, however, organisations need to manage what could be a major change to existing Attitudes, Behaviors and Cultural norms (ABC)
This paper provides an overview of the ABC of ICT white paper produced by GamingWorks and written by Paul Wilkinson.
Get in touch and let us know any ITSM related topics you’d like to read more about by clicking here!
Business Relationship Management (BRM) is increasingly becoming a pivotal practice for ensuring that the strategic ...
Pink Elephant and Partners have trained and certified 2850 candidates around the world! Register for ...