SIAM Advisory and Assistance

13th of April 2018

Service Integration and Management (SIAM) is an approach for governing and managing the complexity of outsourced multi-vendor service environments.  Building upon existing IT service management best practices, SIAM provides guidance on the capabilities and methods for optimising the complex value streams inherent in multi-vendor outsourcing.

The team at The ITSM Hub has been working with multiple organisations over the past 5 years to help them understand, establish, refine, and extend use of  service integration best practices under multi-source service provision arrangements.

Along the way we have developed some useful tools and techniques, including standardised methods and approaches for onboarding new providers/services and customers.  Our SIAM-related services cover:

• Baselining of service management practices across either single or multiple service provider organisations
• Advice and assistance in developing SIAM tender documents
• Advice and assistance in responding to SIAM tenders
• Process design and redesign for the new reality of a multis-source environment
• Measurement framework development
• New Service Provider and new service onboarding advisory and assistance
• SIAM Governance coaching and guidance for Customer organisations
• Service Integrator coaching and guidance for service integrators

Want to know more about how we can assist? Call us on 1300 424 025 or send through an enquiry and we contact you.