ITIL® 4 Managing Professional (MP) Transition Course & Examination

The ITIL 4 Managing Professional transition module is designed to allow ITIL v3 candidates who have already invested to easily transition across to ITIL 4. They can gain the designation of ITIL 4 Managing Professional via one course and one exam. The transition module enables candidates to recognise their previous achievements while still gaining the up-to-date skills and knowledge needed to navigate the digital service economy.

Description

The ITIL 4 Managing Professional Transition qualification is intended to allow candidates of the previous iteration of ITIL the opportunity for a straightforward transition to ITIL 4 in order to achieve the designation of ITIL 4 Managing Professional. It shall also provide candidates with an understanding of the new ITIL 4 Foundation concepts and definitions, including the key differences between the previous iteration of ITIL and ITIL 4 and how they can be practically applied. Finally, it is intended to provide candidates with an understanding of the key elements from each of the four ITIL Managing Professional (MP) modules: Create, Deliver & Support, Drive Stakeholder Value, High Velocity IT, and Direct, Plan & Improve, as well as ITIL 4 Foundation.

The purpose of the ITIL 4 Managing Professional Transition Examination is to assess whether the candidate can demonstrate sufficient understanding and practical application of the concepts covered in the following ITIL 4 Core publications to be awarded the designation ITIL 4 Managing Professional:

ITIL 4 Foundation: to introduce readers to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts

Create, Deliver and Support (CDS): to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools

Drive Stakeholder Value (DSV): to provide the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts

High Velocity IT (HVIT): to provide the candidate with an understanding of the ways in which digital organisations and digital operating models function in high velocity environments

Direct, Plan and Improve (DPI): to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organisation, with a strong and effective strategic direction

Prerequisites

This course is a management level course intended ONLY for individuals who have obtained their ITIL Expert designation, or have achieved 17 ITIL v3 credits before starting the course. You also qualify if you have obtained 15 ITIL v3 credits and passed the ITIL 4 foundation exam.

Exam & Certification

  • Exam is administered by PeopleCert
  • This is a closed book exam held over 90 minutes, includes 40 multiple-choice questions.
  • A passing mark of 70% is required to receive your certificate. An exam review is included in the course to prepare attendees for the final exam.
  • You will attain 30 professional development units (PDUs) for Project Managers.

Course Material & Inclusions

This course comes with access to Pink Elephant’s e-materials. These materials are made available to students prior to attending the course and for 30 days following the course. The e-materials include:

  • Course workbooks/slideshow for students to download, or view on laptop or tablet devices
  • Official AXELOS ITIL practice exams
  • Course reference and exam guidance materials
  • Comprehensive study guide to assist with exam preparation

Our virtual instructor-led classes include a $25 lunch voucher for each day (valued at $125), this means you can get your lunch organised whether you do it from home or the office. The voucher is provided via email on the first morning of the course. 

ITIL 4 Managing Professional Transition exam voucher included plus a complimentary exam re-sit if you miss out on passing your certification the first time. (exam re-sit valid for instructor-led classes only)

A digital badge you can share with your network of your course achievement will be provided via email upon completion of your course.

Learning Outcomes

The course content provides a holistic picture of the critical learning points and knowledge IT management professionals require on key organisational and business topics related to ITIL 4's new service value system (SVS) and its multiple components. The agenda includes:

  • A review of the main differences between ITIL v3’s five-stage lifecycle IT service management model and its 26 processes and functions, compared to ITIL 4’s service value system model and its 34 practices
  • A review of the SVS model and its components: the service value chain, seven guiding principles, four business dimensions, governance, continual improvement, and a review of ITIL 4’s 34 practices, which are grouped into three operational streams (general management, service management, and technical management)
  • Key concepts and teachings from the three ITIL 4 advanced IT Specialist courses: Create, Deliver & Support; Drive Stakeholder Value; High Velocity IT
  • Key concepts and teachings from the ITIL Strategist advanced book and course – "Direct, Plan & Improve"
  • A review and ample discussion of the examinable agenda items, at the end of each module
  • Practice exams and ample opportunity to reinforce the key concepts needed for the exam
  • High quality add-ons, including “how-tos” based on real-life examples 

Who should attend

This course is a management level course intended ONLY for individuals who have obtained their ITIL Expert designation, or have achieved 17 ITIL v3 credits before starting the course. You also qualify if you have obtained 15 ITIL v3 credits and passed the ITIL 4 foundation exam.

Industry Accreditation

You will attain 30 professional development units (PDUs) for Project Managers

This course enables participants to develop their knowledge and proficiency in the following Skills Framework for the Information Age (SFIA®) professional skills:

  • OCDV: Organisational capability development
  • CIPM: Change implementation planning and management
  • METL: Methods and tools
  • RLMT: Relationship Management
  • BENM: Benefits Management
  • SLMO: Service Level Management

This list gives the core SFIA skills covered by the course.  Elements relevant to other SFIA skills may also be included to a lesser depth.  Proficiency in a SFIA skill is measured by performance assessment and is achieved through actual substantial use of that skill in a real-world situation over some time. In course assignments and exercises undertaken through a course can demonstrate elements of the relevant skills which can then be further developed back in the workplace.  Acquiring new skills and building on existing skills, ideally occurs within the context of an agreed development plan for each person that ensures that their personal circumstances, strengths and development needs are met.

  • Feb 08
    Mon 9:00 AM AEDT - Fri 4:30 PM AEDT Online
    • $2,995.00 excl. GST
  • May 17
    Mon 9:00 AM AEST - Fri 4:30 PM AEST Online
    • $2,995.00 excl. GST
  • Buy Now
    ITIL 4 Managing Professional (MP) Transition Online Course & Examination
    Complete online at your own pace (Self-paced)
    • $2,995.00 excl. GST
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