ITIL 4 Foundation Course & Examination

This course prepares you for the examination leading to the new ITIL 4 Foundation Certificate In IT Service Management.

Description

The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

What’s the difference between ITIL v3 and ITIL 4? In a nutshell, ITIL v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 life cycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All of the v3 body of knowledge is still very worthwhile and relevant!

ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

At the end of this course, attendees will have an understanding of the following:

• High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model
• The seven Guiding Principles of ITIL 4
• ITIL’s new Service Value Chain
• The four dimensions of Service Management
• The 34 ITIL practices, with a focus on 18 of these
• Key concepts from Lean IT, Agile, DevOps, and Organisational Change Management, and why these are important to deliver business value

Our ITIL 4 course includes interactive examination of ITIL 4 practices and readiness in students’ organisations, through application of a set of maturity assessment exercises in each module of the course.  Facilitated by the trainer, students evaluate their own organisations and then discuss the implications of where their practices currently stand.

Target Audience

The ITIL 4 Foundation Certification Course is designed for anyone working in IT looking for IT Service Management education and an understanding of how to provide business value. Also, anyone who is looking to upgrade their ITIL v3 certification and knowledge.

Prerequisites

There are no mandatory prerequisites.  Work experience in IT services is recommended.  You must achieve a passing mark of 65% or more to receive your certificate.

Exam, Certification & Awards

This course prepares participants for the examination leading to the Foundation Certificate In IT Service Management. A 60-minute, 40 question, multiple-choice exam is administered by our independent examination body, PeopleCert. A passing mark of 65% is required to receive your certificate. 

Course Material

Our courses come with complimentary access to Pink Elephant’s e-materials.  These materials are made available to students prior to attending the course and for 30 days following the course. The e-materials include:

• Course workbooks for students to download, or view on laptop or tablet devices
• Course slideshow
• Official AXELOS ITIL practice exams
• Course reference and exam guidance materials
• Self-Assessment Maturity Assessment

Commercially printed ITIL 4 Foundation workbooks are also provided to the students on the first day of the course.