ITIL® 4 Foundation Course & Examination

This Foundation level course is the first course to be introduced by AXELOS in the new ITIL 4 certification scheme. The Foundation course is a mandatory requirement for all other levels.


The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

What’s the difference between ITIL v3 and ITIL 4? In a nutshell, ITIL v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 life cycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All of the v3 body of knowledge is still very worthwhile and relevant!

ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

At the end of this new two-day course, attendees will have an understanding of the following:

  • High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model
  • The seven Guiding Principles of ITIL 4
  • ITIL’s new Service Value Chain
  • The four dimensions of Service Management
  • The 34 ITIL practices, with a focus on 18 of these
  • Key concepts from Lean IT, Agile, DevOps, and Organisational Change Management, and why these are important to deliver business value

Online Course Features

  • Access to fully accredited ITIL Foundation Course – approx 12-18 hours of learning
  • 24/7 availability throughout subscription time (6 months)
  • Online ITIL Foundation Examination
  • Two AXELOS sample exams
  • Online access to Pink Elephant’s resources and maturity assessment
  • Ask-the-Instructor online help via email
  • At-a-glance course progress – an ever-present table of contents provides you with a quick glimpse of your progress
  • Interactive quizzes – provides an immediate assessment and explanation of each question’s response, as well as where in the course material to seek further information
  • Reporting – an especially beneficial feature for organisations with multiple enrolled employees, providing the ability to check attendee progress and view progress reports

Benefits of our Self-Paced Online Course

  • Cost effective – no travel expenses; learn from your home or office
  • No distractions – learn where you feel most comfortable, where you may not be distracted by others that a classroom setting can bring
  • Time efficient – 24/7 availability so you can learn anytime – allowing you to learn at your own pace
  • Comprehensive – accredited courseware covers all areas of the ITIL Foundation course syllabus
  • Secure – unique sign-on assures that you can track your course progress and sample exam results
  • Available anywhere there is internet access – at home, in the office, on the road.

An online examination voucher is included in all of our ITIL Self-Paced Online courses. This means you can sit your examination from the comfort of home or a quiet space in the office at a time that suits you and your schedule.

Find our exam guidelines here

Exam, Certification & Awards

  • This course prepares participants for the examination leading to the Foundation Certificate In IT Service Management. A 60-minute, 40 question, multiple-choice exam is scheduled on the last day of the course, and is administered by an independent examination body. For online courses, the exam may be scheduled and completed online.
  • A passing mark of 65% is required to receive your certificate. An exam review is included in the course to help prepare attendees for the final exam
  • You will attain 18 professional development units (PDUs) for Project Managers


There are no mandatory prerequisites.

Target Audience

The ITIL 4 Foundation Certification Course is designed for anyone working in IT looking for IT Service Management education and an understanding of how to provide business value. Also, anyone who is looking to upgrade their ITIL v3 certification and knowledge.

  • Buy Now
    ITIL® 4 Foundation Course & Examination
    Complete online at your own pace (Self-paced)
    • $595.00 excl. GST