ITIL® 4 Foundation Course & Examination

This two-day course prepares you for the examination leading to the new Foundation Certificate In IT Service Management.

Description

The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

What’s the difference between ITIL v3 and ITIL 4? In a nutshell, ITIL v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 life cycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All of the v3 body of knowledge is still very worthwhile and relevant!

ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

At the end of this new two-day course, attendees will have an understanding of the following:

  • High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model
  • The seven Guiding Principles of ITIL 4
  • ITIL’s new Service Value Chain
  • The four dimensions of Service Management
  • The 34 ITIL practices, with a focus on 18 of these
  • Key concepts from Lean IT, Agile, DevOps, and Organisational Change Management, and why these are important to deliver business value

Our ITIL 4 course includes interactive examination of ITIL 4 practices and readiness in students’ organisations, through application of a set of maturity assessment exercises in each module of the course.  Facilitated by the trainer, students evaluate their own organisations and then discuss the implications of where their practices currently stand.

Target Audience

The ITIL 4 Foundation Certification Course is designed for anyone working in IT looking for IT Service Management education and an understanding of how to provide business value. Also, anyone who is looking to upgrade their ITIL v3 certification and knowledge.

Prerequisites

There are no mandatory prerequisites.  Work experience in IT services is recommended.  You must achieve a passing mark of 65% or more to receive your certificate.

Exam, Certification & Awards

This course prepares participants for the examination leading to the Foundation Certificate In IT Service Management. A 60-minute, 40 question, multiple-choice exam is administered by our independent examination body, PeopleCert. A passing mark of 65% is required to receive your certificate. 

An online examination voucher is provided to candidates on the 2nd day of the course. Candidates are required to complete the exam within 30 days of the course completion. You can read the online exam process here

ITIL 4 Foundation Examination - Value Add

A complimentary exam re-sit is included in our course if you miss out the first time. 

Course Material

E-Materials & Workbook

Our courses come with complimentary access to Pink Elephant’s e-materials.  These materials are made available to students prior to attending the course and for 30 days following the course. The e-materials include:

  • Course workbooks for students to download, or view on laptop or tablet devices
  • Course slideshow
  • Official AXELOS ITIL practice exams
  • Course reference and exam guidance materials
  • Self-Assessment Maturity Assessment

Commercially printed ITIL Foundation workbooks are also provided to the students on the first day of the course. 

Course Material - Value Add

Official ITIL 4 Foundation Publication

The guide covers key concepts of service management, the four dimensions of service management, the ITIL service value system, ITIL management practices.

ITIL Foundation, ITIL 4 Edition will:

  • provide readers with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working
  • explain the new holistic end-to-end view of service creation to support candidates studying for the ITIL 4 Foundation exam
  • act as a reference guide that practitioners can use in their work, further studies and professional development.

  • Jun 27
    Thu 8:30 AM AEST - Fri 4:30 PM AEST Sydney
    • $1,295.00 excl. GST
  • Jul 04
    Thu 8:30 AM AEST - Fri 4:30 PM AEST Brisbane
    • $1,295.00 excl. GST
  • Jul 15
    Mon 8:30 AM AEST - Tue 4:30 PM AEST Melbourne
    • $1,295.00 excl. GST
  • Jul 22
    Mon 8:30 AM AEST - Tue 4:30 PM AEST Sydney
    • $1,295.00 excl. GST
  • Aug 12
    Mon 8:30 AM AEST - Tue 4:30 PM AEST Canberra
    • $1,295.00 excl. GST
  • Aug 22
    Thu 8:30 AM AEST - Fri 4:30 PM AEST Brisbane
    • $1,295.00 excl. GST
  • Aug 26
    Mon 8:30 AM AEST - Tue 4:30 PM AEST Melbourne
    • $1,295.00 excl. GST
  • Sep 02
    Mon 8:30 AM AEST - Tue 4:30 PM AEST Sydney
    • $1,295.00 excl. GST
  • Sep 23
    Mon 8:30 AM AEST - Tue 4:30 PM AEST Brisbane
    • $1,295.00 excl. GST
  • Oct 07
    Mon 8:30 AM AEDT - Tue 4:30 PM AEDT Melbourne
    • $1,295.00 excl. GST
  • Oct 14
    Mon 8:30 AM AEDT - Tue 4:30 PM AEDT Sydney
    • $1,295.00 excl. GST
  • Nov 07
    Thu 8:30 AM AEDT - Fri 4:30 PM AEDT Sydney
    • $1,295.00 excl. GST
  • Nov 11
    Mon 8:30 AM AEDT - Tue 4:30 PM AEDT Melbourne
    • $1,295.00 excl. GST
  • Nov 18
    Mon 8:30 AM AEST - Tue 4:30 PM AEST Brisbane
    • $1,295.00 excl. GST
  • Dec 09
    Mon 8:30 AM AEDT - Tue 4:30 PM AEDT Sydney
    • $1,295.00 excl. GST
  • Dec 16
    Mon 8:30 AM AEDT - Tue 4:30 PM AEDT Melbourne
    • $1,295.00 excl. GST
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