ITIL® 4 Foundation Course & Examination

This is a new two-day course that prepares you for the examination leading to the new Foundation Certificate In IT Service Management. Special price of $995 incl GST for our course and exam. We also include a complimentary exam re-sit!

Description

The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

What’s the difference between ITIL v3 and ITIL 4? In a nutshell, ITIL v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 life cycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All of the v3 body of knowledge is still very worthwhile and relevant!

ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

At the end of this new two-day course, attendees will have an understanding of the following:

  • High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model
  • The seven Guiding Principles of ITIL 4
  • ITIL’s new Service Value Chain
  • The four dimensions of Service Management
  • The 34 ITIL practices, with a focus on 18 of these
  • Key concepts from Lean IT, Agile, DevOps, and Organisational Change Management, and why these are important to deliver business value

Target Audience

The ITIL 4 Foundation Certification Course is designed for anyone working in IT looking for IT Service Management education and an understanding of how to provide business value. Also, anyone who is looking to upgrade their ITIL v3 certification and knowledge.

Prerequisites

There are no mandatory prerequisites.

Exam, Certification & Awards

  • This course prepares participants for the examination leading to the Foundation Certificate In IT Service Management. A 60-minute, 40 question, multiple-choice exam completed online and is administered by an independent examination body. 
  • A passing mark of 65% is required to receive your certificate. An exam review is included in the course to help prepare attendees for the final exam
  • You will attain 18 professional development units (PDUs) for Project Managers

Course & Instructor Accreditation

  • Public Courses
    • Our Instructor-led courses are scheduled across Australia, see below for date and location options with our special launch price of only $995 (regular price up to $1,295). Be amongst the very first on the planet to get ITIL 4 certified! Special offer applies to courses delivered before March 31, 2019.
  • ITIL 4 Overview
    • Bring us onsite to deliver an overview to your entire team. You’ll get a summary of the difference between v3 and ITIL 4, and a summary of key ITIL 4 concepts, including the new Service Value Chain. Contact us at [email protected] or 1300 424 025 for special launch pricing. Overview delivery must be scheduled before March 31, 2019.
  • ITIL 4 Onsite
    • Bring us onsite to deliver the ITIL 4 Foundation certification course to your entire team. Contact us at [email protected] or 1300 424 025 special launch pricing. Course delivery must be scheduled before March 31, 2019.
  • Self-Paced Online:
    • Learn at your own pace from your computer, anywhere at anytime. The FULL ITIL 4 Foundation certification course in e-learning format. Available from 18 February 2019 at the special launch price of $595, including exam! Register here

  • Mar 28
    Thu 8:30 AM AEDT - Fri 4:30 PM AEDT Melbourne
    From $1,295.00
    • $904.55 excl. GST
  • Apr 01
    Mon 8:30 AM AEDT - Tue 4:30 PM AEDT Canberra
    From $1,295.00
    • $904.55 excl. GST
  • Apr 04
    Thu 8:30 AM AEST - Fri 4:30 PM AEST Brisbane
    From $1,295.00
    • $1,295.00 excl. GST
  • Apr 08
    Mon 8:30 AM AWST - Tue 4:30 PM AWST Perth
    From $1,295.00
    • $1,295.00 excl. GST
  • May 02
    Thu 8:30 AM AEST - Fri 4:30 PM AEST Parramatta
    From $1,295.00
    • $1,295.00 excl. GST
  • May 02
    Thu 8:30 AM AEST - Fri 4:30 PM AEST Sydney
    From $1,295.00
    • $1,295.00 excl. GST
  • May 06
    Mon 8:30 AM ACST - Tue 4:30 PM ACST Adelaide
    From $1,295.00
    • $1,295.00 excl. GST
  • May 06
    Mon 8:30 AM AEST - Tue 4:30 PM AEST Melbourne
    From $1,295.00
    • $1,295.00 excl. GST
  • May 09
    Thu 8:30 AM AEST - Fri 4:30 PM AEST Hobart
    From $1,295.00
    • $1,295.00 excl. GST
  • May 09
    Thu 8:30 AM AEST - Fri 4:30 PM AEST Canberra
    From $1,295.00
    • $1,295.00 excl. GST
  • May 13
    Mon 8:30 AM ACST - Tue 4:30 PM ACST Darwin
    From $1,295.00
    • $1,295.00 excl. GST
  • May 13
    Mon 8:30 AM AEST - Tue 4:30 PM AEST Brisbane
    From $1,295.00
    • $1,295.00 excl. GST
  • May 16
    Thu 8:30 AM AEST - Fri 4:30 PM AEST Newcastle
    From $1,295.00
    • $1,295.00 excl. GST
  • May 16
    Thu 8:30 AM AWST - Fri 4:30 PM AWST Perth
    From $1,295.00
    • $1,295.00 excl. GST
  • May 27
    Mon 8:30 AM AEST - Tue 4:30 PM AEST Parramatta
    From $1,295.00
    • $1,295.00 excl. GST
  • May 27
    Mon 8:30 AM AEST - Tue 4:30 PM AEST Sydney
    From $1,295.00
    • $1,295.00 excl. GST
  • May 30
    Thu 8:30 AM AEST - Fri 4:30 PM AEST Melbourne
    From $1,295.00
    • $1,295.00 excl. GST
  • Jun 03
    Mon 8:30 AM AEST - Tue 4:30 PM AEST Canberra
    From $1,295.00
    • $1,295.00 excl. GST
  • Jun 06
    Thu 8:30 AM AEST - Fri 4:30 PM AEST Brisbane
    From $1,295.00
    • $1,295.00 excl. GST
  • Jun 13
    Thu 8:30 AM ACST - Fri 4:30 PM ACST Adelaide
    From $1,295.00
    • $1,295.00 excl. GST
  • Jun 17
    Mon 8:30 AM AWST - Tue 4:30 PM AWST Perth
    From $1,295.00
    • $1,295.00 excl. GST
  • Jun 24
    Mon 8:30 AM AEST - Tue 4:30 PM AEST Sydney
    From $1,295.00
    • $1,295.00 excl. GST
  • Jun 27
    Thu 8:30 AM AEST - Fri 4:30 PM AEST Melbourne
    From $1,295.00
    • $1,295.00 excl. GST
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