ITIL® Capability: Operational Support & Analysis

Description

Operational Support & Analysis (OSA) represents the capability of a set of core ITIL® processes and functions to effectively support an organisation’s services through day to day IT operations. Specific activities include properly monitoring events; fulfilling requests; granting access rights; and minimizing the adverse effects of incidents and problems.
The ITIL Foundation level course is a mandatory requirement for all other levels within the certification scheme.

Course Features

• Access to fully accredited ITIL Intermediate Course
• ITIL Intermediate Examination – Online exam held through PEOPLECERT, a webcam is required
• Audio/visual that covers all of the syllabus content
• ITIL Foundation Overview to refresh basic ITIL knowledge
• 24/7 availability throughout subscription time (6 months)
• Over 200 quiz review questions with automated scoring (Student must take the quiz questions and pass with an 85% to be eligible to receive a
• certificate of completion and request a voucher for an ITIL Intermediate exam)
• Course map that aligns syllabus topic to course unit
• AXELOS sample exam questions with enhanced rational presented in an audio/visual format
• Electronic copy of Pink Elephant’s Accredited Workbook
• Automated tracking of course completion for units and quizzes (Aligns with AXELOS contact hour requirements before sitting an intermediate exam)
• Ask-the-Instructor online help via email
• PowerPoint decks that contain each slide presented in the course that can be used electronically or printed for note taking
• PEOPLECERT Accredited Course
• At-a-glance course progress – an ever-present table of contents provides you with a quick glimpse of your progress
• Reporting – an especially beneficial feature for organisations with multiple enrolled employees, providing the ability to check attendee progress and view progress reports

Benefits of the ITIL Intermediate self-paced online course

• Cost effective – no travel expenses; learn from your home or office
• No distractions – learn where you feel most comfortable, where you may not be distracted by others that a classroom setting can bring
• Time efficient – 24/7 availability so you can learn anytime – allowing you to learn at your own pace
• Comprehensive – accredited courseware covers all areas of the ITIL Intermediate course syllabus
• Secure – unique sign-on assures that you can track your course progress and sample exam results
• Available anywhere there is internet access – at home, in the office, on the road
• Continual review – six months of access to the course material so you can review key concepts (renewable for USD150)

Online Exam Voucher

An online examination voucher is included in all of our ITIL Self-Paced Online courses. This means you can sit your examination from the comfort of home or a quiet space in the office at a time that suits you and your schedule.

Find our exam guidelines here

Exam, Certification & Awards

This course prepares participants for the examination leading to the ITIL Capability Certificate: Operational Support & Analysis. A 90-minute exam that consists of eight multiple choice, scenario-based, gradient scored questions. A passing mark of 70% is required to achieve your certificate.

• 4 ITIL credits
• You will attain 32 professional development units (PDUs) for Project Managers
• You will attain 3.2 Continuing Education Units
• You will attain 38 Continuing Professional Education credits

Prerequisites

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2 -V3 Foundations Bridging Course or the ITIL Foundations. Your certificate must be presented as documentary evidence to gain admission to this course.