This expert level course is part of the ITIL® certification program. The Foundation level course is a mandatory requirement for all other levels within the certification scheme.
This course prepares you for the exam leading to the ITIL Certificate: Managing Across the Lifecycle. This is a free-standing qualification, but is also the final module of the Service Lifecycle and/or Service Capability modules that leads to the "ITIL Expert" certification.
Managing Across the Lifecycle is a five-day course that provides a holistic picture of the critical learning points and knowledge IT management staff require on key organisational topics such as: governance structures, roles, functions, process dependencies, complementary frameworks, service assessments and the management of change issues related to the ITIL Service Lifecycle. After taking this course, you will be better equipped to understand the strategic design, deployment and management of the capabilities and resources required by the full IT service lifecycle.
Specifically, this course addresses the interfaces, interactions and organisational requirements between the processes addressed in the five core ITIL publications: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
This course also prepares participants for the examination leading to the ITIL Certificate: Managing Across the Lifecycle. This is a free-standing qualification, but is also the final module of the Service Lifecycle and/or Service Capability modules that leads to the ITIL Expert certification.
Candidates can expect to gain knowledge and competencies in the following areas upon successful completion of the education and examination related to this certification:
- Introduction to IT Service Management (ITSM) Business and Managerial Issues
Positioning and transitioning the Lifecycle. Using open-loop and closed-loop systems, the relationship between Business and IT, and how to achieve business value
- Management of Strategic Change
Determining critical success components, benefits, value, and costs dynamics. Planning the alignment, scope, resources, capabilities, communication, quality, knowledge transfer, business relationship management and retiring of services
- Risk Management
Identification, evaluation, analysis, correction and control of internal and external risks
Understanding Organisational Challenges
- Managing the Planning and Implementation of ITSM
Activities during Plan, Do, Check, Act, strategy aspects, the 4P’s of Strategy Identify the considerations for policies, strategy, design, and transition
Activities such as guiding, leading, monitoring, controlling, evaluating and communicating
- Understanding Organisational Challenges
Organisational maturity, structure, transition, governance, and achieving balance in Service Operations
Knowledge management and security of information
- Service Assessment
Service measuring and reporting, monitoring, benchmarking and assessing achievements
Corrective action and Improvements from a Business Perspective
- Understanding Complementary Industry Guidance
Understand the value of and distinguish between the complementary practices and how they support ITIL initiatives
- Individuals who have attained the ITIL Foundations Certificate in ITSM and who wish to attain the ITIL Expert certification in ITSM, for which this qualification is the final mandatory module
- Individuals involved in any or all phases or the lifecycle of services and processes, and who require a deep understanding of how they may be used to enhance the quality of IT service delivery within an organisation
- IT professionals working in an organisation that has adopted ITIL and who need to be informed about and thereafter contribute to an ongoing service improvement program
- Individuals seeking progress towards the ITIL Master in ITSM, for which the ITIL Expert is a pre-requisite. This may include but is not limited to CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners
Candidates wishing to be trained and examined for this qualification must already have acquired two (2) credits from the ITIL Foundation certificate and, as a minimum, have obtained a further 15 credits from ITIL Intermediate qualifications, for a total of at least 17 credits.
Your certificates must be presented as documentary evidence to gain admission to this course.
To be eligible for the MALC exam, candidates must also have fulfilled at least 30 contact hours (hours of instruction, excluding breaks) with an Accredited Training Organisation (ATO) or an accredited e-learning solution for this syllabus, as part of a formal, approved training course/scheme.
While candidates can earn 17 credits through various learning paths leveraging any combination of the Foundation and Intermediate courses, the experience of trainers worldwide has shown that students wishing to pursue the Managing Across the Lifecycle (MALC) module benefit from taking the Continual Service Improvement and Service Strategy modules from the ITIL Intermediate Level as part of their learning path. If you are pursuing your ITIL Expert Certification, it is highly recommended you consider these two courses. Visit the AXELOS website for more details.
Exam, Certification & Awards
- This course prepares participants for the examination leading to the ITIL Certificate: Managing Across the Lifecycle. A 120-minute exam is scheduled on the last day of the course. It consists of ten (10) multiple choice, scenario-based, gradient scored questions. To help prepare attendees for the final exam, twenty sample exam questions are delivered during the course. A passing mark of 70% is required to receive your certificate
- 5 ITIL credits upon passing the examination
- You will attain 32 professional development units (PDUs) for Project Managers
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