One of the keys to a successful ITSM program is to manage the organizational change activities.
Implementing new processes will require behavioural changes of the IT staff and managers, and training is a key activity to support the organisational valium change management activities.
This white paper will help organisations understand the key steps to implementing an ITSM training strategy and plan.
Developing An ITSM Training Strategy and Plan
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Business Relationship Management (BRM) is increasingly becoming a pivotal practice for ensuring that the strategic ...
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