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Managing Across the Lifecycle

Course Overview

Managing Across the Lifecycle is a five-day course that provides a holistic picture of the critical learning points and knowledge IT management staff require on key organizational topics such as: governance structures, roles, functions, process dependencies, complementary frameworks, service assessments and the management of change issues related to the ITIL® Service Lifecycle. After taking this course, you will be better equipped to understand the strategic design, deployment and management of the capabilities and resources required by the full IT service lifecycle.

Specifically, this course addresses the interfaces, interactions and organizational requirements between the processes addressed in the five core ITIL® Publications: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

Inclusions

  • Pink Elephant Course Workbook
  • ITIL Managing Across the Lifecycle Examination
  • A complimentary exam resit if required
  • ITIL Wall Chart

Objectives

Candidates can expect to gain knowledge and competencies in the following areas upon successful completion of the education and examination related to this certification:

  • Introduction to IT Service Management Business and Managerial Issues
    • Positioning and transitioning the Lifecycle. Using open-loop and closed-loop systems, and the relationship between Business and IT, and how to achieve business value
  • Management of Strategic Change
    • Determining critical success components, benefits, value, and costs dynamics. Planning the alignment, scope, resources, capabilities, communication, quality, knowledge transfer, business relationship management and retiring of services
  • Risk Management
    • Identification, evaluation, analysis, correction and control of internal and external risks Understanding Organizational Challenges
  • Managing the Planning and Implementation of IT Service Management
    • Activities during Plan, Do, Check, Act, strategy aspects, the 4P’s of Strategy Identify the considerations for policies, strategy, design, and transition
    • Activities such as guiding, leading, monitoring, controlling, evaluating and communicating
  • Understanding Organisational Challenges
    • Organisational maturity, structure, transition, governance, and achieving balance in Service Operations
    • Knowledge management and security of information
  • Service Assessment
    • Service measuring and reporting, monitoring, benchmarking and assessing achievements
    • Corrective action and Improvements from a Business Perspective
  • Understanding Complementary Industry Guidance
    • Understand the value of and distinguish between the complementary practices and how they support ITIL initiative

Target Audience

  • Individuals who have attained the ITIL Foundations Certificate in IT Service Management and who wish to attain the ITIL Expert certification in IT Service Management, for which this qualification is the final mandatory module
  • Individuals involved in any or all phases or the lifecycle of services and processes, and who require a deep understanding of how they may be used to enhance the quality of IT service delivery within an organization
  • IT professionals working in an organization that has adopted ITIL and who need to be informed about and thereafter contribute to an ongoing service improvement program
  • Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert is a prerequisite. This may include but is not limited to CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners

Prerequisites

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management, attained through ITIL Foundations.  In addition, candidates must also have one of the following:

  • 15 credits minimum from a balanced selection of ITIL Lifecycle or Capability qualifications
  • 12 credits minimum from ITIL V1 or V2 Foundations, ITIL V1 or V2 Practitioners AND 5 credits from the ITIL V2-V3 Service Manager Bridging qualification

Your certificates must be presented as documentary evidence to gain admission to this course.
To be eligible for the MALC exam, candidates must also have fulfilled at least 30 contact hours (hours of instruction, excluding breaks) with an Accredited Training Organization (ATO) or an accredited e-learning solution for this syllabus, as part of a formal, approved training course/scheme.

Additional Information

Exam, Certification & Awards

  • This course prepares participants for the examination leading to the ITIL Expert Certificate: Managing Across the Lifecycle.  A 90-minute exam is scheduled on the last day of the course.  It consists of eight (8) multiple choice, scenario-based, gradient scored questions.  To help prepare attendees for the final exam, a sample exam is delivered during the course.  A passing mark of 70% is required to receive your certificate
  • 5 ITIL credits upon passing the examination
  • You will attain 32 professional development units (PDUs) for Project Managers
  • You will attain 3.2 Continuing Education Units
  • You will attain 38 Continuing Professional Education credits

Course Fee

  • $3995 including GST

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