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Release, Control & Validation

Course Overview

Release, Control & Validation (RCV) represents the capability of a set of core ITIL® processes to properly plan for service transition; assess changes; build, test and deploy releases; validate changes before they go into production; evaluate the changes once they are in operation to ensure that the benefits have been realised while minimising adverse effects.
Additionally, the organisation will be able to transfer the right level of knowledge to the right people, through an effective and efficient Configuration and Knowledge Management systems.

This course provides critical learning points for IT staff looking to acquire specific knowledge about ITIL terminology, organisational structures, roles, functions and process activities related to RCV. By understanding the implementation considerations for RCV, IT staff will be better equipped to fulfill the transitional capabilities and competencies required to support the entire Service Lifecycle approach.

Inclusions

  • Pink Elephant Course Workbook
  • ITIL Capability: Release, Control & Validation Examination
  • A complimentary exam resit if required
  • ITIL Capability RCV Handbook
  • ITIL Wall Chart

Objectives

  • Service Management as a practice and how it creates business value
  • In-depth review of the key processes, and their associated activities, functions, roles, responsibilities, challenges, risks and critical success factors:
    • Change Management:  Enables successful service transition
    • Service Validation & Testing:  Ensures the integrity and quality of the transition
    • Release & Deployment Management:  Ensures the proper building, testing and deploying of a release
    • Service Asset & Configuration Management:  Monitors the state of the transition
    • Request Fulfillment: Ensures the effective and expedient fulfillment of service requests and provides a standard for evaluation
    • Evaluation: Reviews whether the performance and value of a service is acceptable
    • Knowledge Management: Enhances ongoing management decision support and service delivery capability
  • Technology and implementation considerations for these processes

Target Audience

Change Managers, Release and Deployment Managers, Configuration Managers, Network Managers, Infrastructure Managers, IT Managers and Directors, and any IT professional involved with the processes described above.

Prerequisites

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2 -V3 Foundations Bridging Course or the ITIL Foundations. Your certificate must be presented as documentary evidence to gain admission to this course.

In addition to taking the course it is recommended that students complete at least 25 hours of personal study in preparation for the examination, besides the in-class contact hours. The personal study time should be spent reviewing the syllabus, the pertinent areas of the ITIL Service Management Practice core guidance publications and in particular, the Service Transition publications.

Additional Information

Exam, Certification & Awards

  • This course prepares participants for the examination leading to the ITIL Capability Certificate: Release, Control & Validation.  A 90-minute exam is scheduled on the last day of the course.  It consists of eight multiple choice, scenario-based, gradient scored questions.  To help prepare attendees for the final exam, a sample exam is delivered during the course.  A passing mark of 70% is required to receive your certificate
  • 4 ITIL credits
  • You will attain 32 professional development units (PDUs) for Project Managers
  • You will attain 3.2 Continuing Education Units
  • You will attain 38 Continuing Professional Education credits

Course Fee

  • $2995 including GST

Self-Paced Online Option

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