Process Design, Documentation and Implementation

Process design, documentation, and implementation sounds really easy if you say it fast, but it can be very messy in reality.

Sometimes organisations need a hand to move from current state to desired state.


  • We bring not only our individual expertise to the table, but the accumulated wisdom of 10+ years of global knowledge of Pink Elephant consultants.
  • Flexibility – we can do the work for you, facilitate workshops, coach and mentor the key stakeholders and decision makers, act as the reviewer, of just be an occasional advisor.
  • No lock-in, or subscriptions
  • Good, honest, practical and cost-effective support that matches your needs. We’ll even provide advice via email for free (conditions apply)

Examples of Assistance Provided

  • Change Management process redesign
  • ITSM Tool upgrade functional specification development
  • Service Catalogue design and development
  • Process Owner coaching and mentoring
  • Incident Management process documentation development
  • Problem Management process design and documentation
  • ITSM Tool/Process standard models design and development
  • ITSM Tool replacement Request for Tender development
  • Service Definition assistance
  • Continual Service Improvement framework development and documentation
  • Measurement design for processes and services
  • Job description development and updating

Call now to discuss your requirements with our expert consultants!