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Most Frequently Asked Questions On ITIL 4 Update

ITIL®, the world’s favourite and most popular IT service management best practice framework, was first released in 1989, ITIL was republished in a new format in 2000 as ITIL® v2, updated in 2007 as ITIL® v3 (with a slight refresh in 2011), and here we are in 2018 with ITIL 4, expected to launch for public …

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2019 IT Service Management Trends

Another year is fast coming to a close, seemingly quicker than ever before – perhaps it’s because so many things are changing! Join Pink Elephant VP of Research & Development Troy DuMoulin as he takes you through his experiences and observations that have led him to shortlist 5 trends as the ones to take note …

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ITIL® 4 – Latest News

ITIL 4 is here! Our self-paced online ITIL 4 Foundation course has hit the street, and our instructor-led classroom courses commenced at the end of February. Click here to order our online course, or go here to see our public ITIL 4 Foundation course schedule. Read on for information on the ITIL 4 certification program …

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SIAM Advisory and Assistance

Service Integration and Management (SIAM) is an approach for governing and managing the complexity of outsourced multi-vendor service environments.  Building upon existing IT service management best practices, SIAM provides guidance on the capabilities and methods for optimising the complex value streams inherent in multi-vendor outsourcing. The team at The ITSM Hub has been working with …

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Temporary Placement Service – ‘Gap Peer’

If you’re an experienced IT service management professional and are between jobs, or would like to step back from a full-time role, we’d like to hear from you. In addition to the IT service management training and consulting services that we’re known for, we also now offer a short-term placement service:  Gap Peer (and yes, …

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Pink18 – IT Service Management Conference

Adopt, Adapt & Apply! DevOps, Agile, Lean IT, ITIL® & More The conference theme will be covered in over 120+ sessions and 12 tracks to show how you can master the dynamics of today’s business environments by adopting, adapting and applying tried and true best practices. Subjects include: ITSM, ITIL, Lean IT, Agile, Scrum, DevOps, COBIT®, …

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How DevOps Can Redefine Your IT Strategy

Every day, more and more software development is done to keep up with growing demands in the technological sphere. DevOps as a practice has evolved in response to these needs, steadily becoming more popular from its inception in the 2000’s. To understand why DevOps will redefine your tech strategy, you must first understand what DevOps …

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What Is Big Data?

Big Data is not just data that is big. Instead, it is the methodology that is dedicated to analysing, processing and storing larger data sets. This process is used to reveal the patterns, trends and interactions across a set of data, even if they are generally unrelated forms of data. These types of data solutions …

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