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Stay up to date with The ITSM Hub’s latest articles and news.

BRM Coaching, Mentoring, Implementation and Advisory Services

Business Relationship Management (BRM) is increasingly becoming a pivotal practice for ensuring that the strategic value of IT services is realised, with more organisations appointing Business Relationship Managers and establishing BRM practices. The challenges of effectively embedding these new roles and practices are also increasingly acknowledged, with successful usage being hampered by political, structural, cultural, …

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Certify in ITIL 4 Foundation, two easy options!

Pink Elephant and Partners have trained and certified 2850 candidates around the world! Register for our ITIL 4 Foundation Course and receive: Two-day instructor-led course Access to our Pink Elephant e-materials for 45 days, includes downloadable courseware Commercially printed ITIL 4 Foundation workbooks ITIL 4 Foundation Examination FREE Exam Re-sit for candidates that miss out …

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Most Frequently Asked Questions On ITIL 4 Update

ITIL®, the world’s favourite and most popular IT service management best practice framework, was first released in 1989, ITIL was republished in a new format in 2000 as ITIL® v2, updated in 2007 as ITIL® v3 (with a slight refresh in 2011), and here we are in 2018 with ITIL 4, expected to launch for public …

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ITIL 4 – A Holistic View of Service Management

Over the years, no other organisation has been as deeply entrenched and influential in ITIL as Pink Elephant (we don’t call ourselves “the ITIL experts” for nothing!). There is a true thirst in the IT industry for ITIL – which is reflected by the fact that Pink has trained almost 3,000 individuals through the ITIL …

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2019 IT Service Management Trends

Another year is fast coming to a close, seemingly quicker than ever before – perhaps it’s because so many things are changing! Join Pink Elephant VP of Research & Development Troy DuMoulin as he takes you through his experiences and observations that have led him to shortlist 5 trends as the ones to take note …

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ITIL® 4 – Latest News

ITIL 4 is here! Our self-paced online ITIL 4 Foundation course has hit the street, and our instructor-led classroom courses commenced at the end of February. Click here to order our online course, or go here to see our public ITIL 4 Foundation course schedule. Read on for information on the ITIL 4 certification program …

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SIAM Advisory and Assistance

Service Integration and Management (SIAM) is an approach for governing and managing the complexity of outsourced multi-vendor service environments.  Building upon existing IT service management best practices, SIAM provides guidance on the capabilities and methods for optimising the complex value streams inherent in multi-vendor outsourcing. The team at The ITSM Hub has been working with …

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Temporary Placement Service – ‘Gap Peer’

If you’re an experienced IT service management professional and are between jobs, or would like to step back from a full-time role, we’d like to hear from you. In addition to the IT service management training and consulting services that we’re known for, we also now offer a short-term placement service:  Gap Peer (and yes, …

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