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IT Service Management White Papers

We are pleased to provide a selection of IT Service Management White Papers for your benefit. If you would like to discuss any of the concepts covered, please contact our experienced consultants today to discuss further. 

Successfully implementing the ITIL processes requires more than simply designing or redesigning processes according to the ITIL guidance. There must also be a clear understanding of additional aspects of the initiative such as; the implications for the organisation; a structured approach for the implementation and the measurements pain relief needed; a plan for managing the..
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Each year Pink Elephant hosts a thought leadership working session to explore current issues and trends affecting the IT industry. Following the identification of the theme and key question to be addressed, subject matter experts and thought leaders from early adopter organisations are identified and invited to participate in the Pink gastrointestinal Think Tank (PTT)..
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The IT industry is going through a profound shift based on market pressures it has, in one sense, helped to create. The speed and cultural expectations that have evolved from an Internet/streaming economy have created a business culture and expectation which requires unprecedented levels of agility to remain viable – let alone profitable. This has..
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Let’s face it – we could all lose a few pounds of inefficiency if we looked at our current practices through the pragmatic lens of value and waste. This enlightening white paper will outline a few ways we can get started using Lean improvement initiatives to remove waste in our organisation. Troy DuMoulin, VP, Research..
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Gary Case, Principal Consultant, Pink Elephant Yeah! We’re getting a Configuration Management Database (CMDB). All of our problems will go away! Well…this is the thought of many organisations. In reality, the CMDB is only one aspect to gaining control of an organisation’s pharmacy-no-rx.net infrastructure. And let’s not forget that when we’re talking about infrastructure we’re..
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“Funnel Through The Pipe Into The Power Plant” Jack Probst, Principal Consultant, Pink Elephant As more and more organisations transition from a traditional technology-based hierarchical structure to a Service Based Organisation (SBO), it’s logical to implement an IT Operating Model to provide a strategic framework to support the goals of the Enterprise IT Governance activities…
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Winning teams operate under a common vision and mission, and share a playbook established by strong leaders who understand how the various members of the team are best organised to achieve team goals. Following this analogy, business and IT leaders across an enterprise should logically share a common imagineear.com/pharmacy/ vision, portfolio priorities and agreement on..
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In this revealing white paper written by Pink’s Troy DuMoulin and business costing expert N. Dean Meyer, there are four distinct erectile dysfunction processes identified – Demand Forecasting, Service Portfolio Management, Service Costing and Budgeting – to help IT organisations address service based funding. Demand-Forecasting-And-Service-Based-Funding

At Pink Elephant our experience shows that IT Service Management (ITSM) projects most often fail because the required organisational and behavioural changes were not accomplished.  The tangible tasks of sending people to ITIL education classes, creating process documents, and configuring service management tools are the easy blood pressure part. To succeed, however, organisations need to..
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One of the keys to a successful ITSM program is to manage the organizational change activities. Implementing new processes will require behavioural changes of the IT staff and managers, and training is a key activity to support the organisational valium change management activities. This white paper will help organisations understand the key steps to implementing..
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