Welcome to The ITSM Hub’s Resource Page!

We are pleased to provide a selection of IT Service Management White Papers for your benefit.

ITIL 4 – A Holistic View of Service Management

Over the years, no other organisation has been as deeply entrenched and influential in ITIL as Pink Elephant (we don’t call ourselves “the ITIL experts” for nothing!). There is a true thirst in the IT industry for ITIL – which is reflected by the fact that Pink has trained almost 3,000 individuals through the ITIL …

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2019 IT Service Management Trends

Another year is fast coming to a close, seemingly quicker than ever before – perhaps it’s because so many things are changing! Join Pink Elephant VP of Research & Development Troy DuMoulin as he takes you through his experiences and observations that have led him to shortlist 5 trends as the ones to take note …

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The ‘How’ Of ITIL

Successfully implementing the ITIL processes requires more than simply designing or redesigning processes according to the ITIL guidance. There must also be a clear understanding of additional aspects of the initiative such as; the implications for the organisation; a structured approach for the implementation and the measurements pain relief needed; a plan for managing the …

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Critical Success Factors for DevOps

Each year Pink Elephant hosts a thought leadership working session to explore current issues and trends affecting the IT industry. Following the identification of the theme and key question to be addressed, subject matter experts and thought leaders from early adopter organisations are identified and invited to participate in the Pink gastrointestinal Think Tank (PTT) …

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Lean IT Value Streams: Making IT Better, Faster, Cheaper

The IT industry is going through a profound shift based on market pressures it has, in one sense, helped to create. The speed and cultural expectations that have evolved from an Internet/streaming economy have created a business culture and expectation which requires unprecedented levels of agility to remain viable – let alone profitable. This has …

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Using Lean Principles For Effective Continual Service Improvement

Let’s face it – we could all lose a few pounds of inefficiency if we looked at our current practices through the pragmatic lens of value and waste. This enlightening white paper will outline a few ways we can get started using Lean improvement initiatives to remove waste in our organisation. Troy DuMoulin, VP, Research …

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Are You Implementing a Configuration Management Database or A Process?

Gary Case, Principal Consultant, Pink Elephant Yeah! We’re getting a Configuration Management Database (CMDB). All of our problems will go away! Well…this is the thought of many organisations. In reality, the CMDB is only one aspect to gaining control of an organisation’s pharmacy-no-rx.net infrastructure. And let’s not forget that when we’re talking about infrastructure we’re …

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Managing & Organising The ITSM Operating Model

“Funnel Through The Pipe Into The Power Plant” Jack Probst, Principal Consultant, Pink Elephant As more and more organisations transition from a traditional technology-based hierarchical structure to a Service Based Organisation (SBO), it’s logical to implement an IT Operating Model to provide a strategic framework to support the goals of the Enterprise IT Governance activities. …

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