Welcome to The ITSM Hub’s Resource Page!

Here you will find a wealth of free information to help you learn more about the IT Service Management world. Get in touch with our friendly team on 1300 424 025 to discuss any of these topics further or to map out the most practical next steps to take in your ITSM career

Most Frequently Asked Questions On ITIL 4 Update

ITIL®, the world’s favourite and most popular IT service management best practice framework, was first released in 1989, ITIL was republished in a new format in 2000 as ITIL® v2, updated in 2007 as ITIL® v3 (with a slight refresh in 2011), and here we are in 2018 with ITIL 4, expected to launch for public …

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2019 IT Service Management Trends

Another year is fast coming to a close, seemingly quicker than ever before – perhaps it’s because so many things are changing! Join Pink Elephant VP of Research & Development Troy DuMoulin as he takes you through his experiences and observations that have led him to shortlist 5 trends as the ones to take note …

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The ‘How’ Of ITIL

Successfully implementing the ITIL processes requires more than simply designing or redesigning processes according to the ITIL guidance. There must also be a clear understanding of additional aspects of the initiative such as; the implications for the organisation; a structured approach for the implementation and the measurements pain relief needed; a plan for managing the …

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Who should do ITIL Certification

ITIL Certification is a great foundation that is looked upon highly in the IT Industry. Knowing whether a course is for you is the struggle that most people have, trying to justify whether it will be a worthwhile endeavour with a measured return. We have put together a small list of people that ITIL Certification …

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How ITIL Certification helps in your career

It is never a bad idea to further your knowledge through short courses, allowing you to gain more certifications within your given career. There is an endless amount of benefits that come with doing short courses, from meeting likeminded professionals and making connections to refining skills necessary to advance to your career goal. We have …

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What is ITIL?

ITIL is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL is the most widely accepted approach to IT service management in the world and can help individuals and organisations use IT to realise business change, transformation and growth. The ITSM HUB is …

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