Welcome to The ITSM Hub’s Resource Page!

Here you will find a wealth of free information to help you learn more about the IT Service Management world. Get in touch with our friendly team on 1300 424 025 to discuss any of these topics further or to map out the most practical next steps to take in your ITSM career

Upskill, Certify & Network.. Virtually, Anywhere!

With the current climate, we recognise the importance of offering you the ability to be active members of flexible learning options that are accessible. Our team have put together a virtual ITSM training program which means you, your team and colleagues can learn, network and up skill from the comfort of your home! We have all the …

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What should I do after ITIL®4 Foundation?

Well done! You are 1 step closer to becoming an ITIL 4 Managing Professional! You have completed your ITIL 4 Foundation course and certification. But what next? Become an ITIL 4 Managing Professional (MP) Why? Not only will you gain the coveted MP designation you will have the practical and technical knowledge to run successful IT …

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Certify in ITIL 4 Foundation, two easy options + $200 discount!

Our team have put together a virtual ITSM training program which means you, your team and colleagues can learn, network and up skill from the comfort of your home! As a special offer we are you offering $200 off. Use promo code; Upskill2020 to redeem this at checkout. But hold on, what training course doesn’t come with lunch! We …

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Most Frequently Asked Questions On ITIL 4 Update

ITIL®, the world’s favourite and most popular IT service management best practice framework, was first released in 1989, ITIL was republished in a new format in 2000 as ITIL® v2, updated in 2007 as ITIL® v3 (with a slight refresh in 2011), and here we are in 2018 with ITIL 4, expected to launch for public …

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ITIL®4 – A Holistic View of Service Management

Over the years, no other organisation has been as deeply entrenched and influential in ITIL as Pink Elephant (we don’t call ourselves “the ITIL experts” for nothing!). There is a true thirst in the IT industry for ITIL – which is reflected by the fact that Pink has trained almost 3,000 individuals through the ITIL …

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2019 IT Service Management Trends

Another year is fast coming to a close, seemingly quicker than ever before – perhaps it’s because so many things are changing! Join Pink Elephant VP of Research & Development Troy DuMoulin as he takes you through his experiences and observations that have led him to shortlist 5 trends as the ones to take note …

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The ‘How’ Of ITIL

Successfully implementing the ITIL processes requires more than simply designing or redesigning processes according to the ITIL guidance. There must also be a clear understanding of additional aspects of the initiative such as; the implications for the organisation; a structured approach for the implementation and the measurements needed; a plan for managing the people side …

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Who should do ITIL Certification

ITIL Certification is a great foundation that is looked upon highly in the IT Industry. Knowing whether a course is for you is the struggle that most people have, trying to justify whether it will be a worthwhile endeavour with a measured return. We have put together a small list of people that ITIL Certification …

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