Welcome to The ITSM Hub’s Resource Page!

Watch our free webinars to learn more about ITSM and how it can benefit your organisation.

ITIL®4 Breaking News

We know that you’re all very excited to know more about ITIL 4; what’s new, and when it will be released. We know it all BUT we’re sworn to secrecy over many details, however there is already quite a lot of information we can reveal – and we will! All during this special webinar. Join …

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What Every IT Manager Needs To Know About Lean Management

If you’re new to Lean IT, this webinar is a great place to start! In this instructional webinar, Troy will explain Lean’s origins and major guiding principles. At the end of the webinar, you’ll leave with an understanding of what Lean Management is, and an awareness of its business and IT value. Troy DuMoulin, VP, …

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How To Use Lean Value Stream Mapping To Improve Any IT Process

Troy DuMoulin, VP, Research, Innovation & Product Development, Pink Elephant Troy discusses Lean IT Value Steam Mapping, and how it provides practical methods and tools to optimise any process. Troy demonstrates how to use Value Stream Mapping in relationship to the adoption and adaption of best practice frameworks such as ITIL®, COBIT® and IT Asset …

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The Business Value of Lean IT

Troy DuMoulin, VP, Research, Innovation & Product Development, Pink Elephant Troy explains how IT organisations can adopt proven Lean IT assessment and improvement practices to identify waste, improve efficiency and the overall speed of execution. Duration: 59:40 minutes

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Business Relationship Management – A Strategic Role Unleashed

In this webinar, Jack Probst, Pink Elephant Principal Consultant covers the basic elements of the BRM role, what it means to mature the relationship between a provider organisation and their business partner, and he takes a look at key BRM practices, models and frameworks critical to successful BRM. Finally, Jack also provides a quick look …

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Why IT Organisations Need Business Relationship Management

Business Relationship Management (BRM) is a key process that enhances the relationship between the business and service provider organisation. During this Webinar, Gary will identify the key roles of BRM, define the integration and relationship between BRM and Service Level Management and identify key BRM process activities. Gary Case, Principal Consultant, Pink Elephant Duration: 58 …

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